Service Commitment

Service Level Agreement

This SLA defines our uptime guarantees, support response times, performance standards, and remedies for AgentFlo.xyz's AI agent hosting and monitoring services.

99.5% Uptime

1hr Critical Response

Daily Backups

AES-256 Encryption

Last Updated: February 12, 2026Ontario, Canada17 Sections

Key Clauses — Quick Access

Related Documents: This SLA is governed by our Terms and Conditions and incorporates our Privacy Policy by reference.

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Support & Inquiries For support requests, incident reports, or service credit claims, contact our team.

[email protected][email protected]

Service Level Agreement

Service Level Agreement Overview

Definitions

Uptime Guarantee

Support Tiers and Response Times

Monitoring and Reporting

Scheduled Maintenance

Data Backup and Recovery

Security Commitments

Performance Standards

Service Credit Claims

Client Obligations

Suspension and Termination of Services

Limitation of Liability

Force Majeure

Governing Law

Amendments to This SLA

Contact Information